at the recent Microsoft Ignite 2024.
Expanding the reach of AI in business, Microsoft Copilot Studio now supports the creation of autonomous agents designed to independently manage complex tasks across various domains—from customer service to financial operations. These agents understand the nuances of different roles and take action on behalf of users, positioning businesses to become AI-first organizations with enhanced operational efficiency and customer satisfaction.
This transformative potential is already being realized by leading companies across various industries. For instance, at Visa, employees have found a new ally in Microsoft 365 Copilot. By automating routine data entry and analysis, Copilot has allowed Visa’s financial team to focus on more strategic tasks. This shift has not only increased productivity but also enhanced the accuracy of financial operations, enabling the team to make more informed decisions.