Man calls out car rental company for threatening to withhold his $300 deposit unless he changed his negative Google review
Mr. Ng said that he arrived at the Kaki Bukit outlet at 1:10 pm. “While I acknowledge that I was 10 minutes late , I did apologize via WhatsApp for any inconvenience this may have caused,” he said. “However, I had already paid for the rental period and was entitled to collect the car within a reasonable timeframe.”To his surprise, Mr. Ng encountered an unhelpful staff member who simply shrugged and said, “I’m not the boss,” and later learned that the car wasn’t even available at the outlet.
“I had to make an unplanned detour on 30th November 2024 to their Workshop at Kaki Bukit again to rectify the issue,” he said. “Finally, on 2nd December 2024, at 3pm, after I returned the car, Alex decided not to return my deposit of $300.”“He is holding my ‘$300’ hostage unless I give a positive review. The company appears incapable of accepting criticism, albeit constructive or negative, and holds the customer’s deposit hostage until they receive a positive review,” he explained.
Mr. Soo felt that Mr. Ng didn’t appreciate the offer, likely due to a miscommunication over WhatsApp. He emphasized that Sylls Auto, which has been in business for eight years, has always returned deposits without any problems. “Cars always have issues and shifting of cars requires a lot of manpower too. So in order to get him to the car, I even secretly pay my driver $20 just to get him to the car without even telling him. Ended up kena bad review,” he said.Mr. Soo added that he plans to take legal action against Mr. Ng. He has filed a police report under the Protection from Harassment Act due to numerous unwanted messages, taunts, and calls, and has consulted his lawyer about pursuing a defamation lawsuit.Under Mr.
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