"They drove into a BP garage that was too low and they basically smashed up the whole roof of the car."Yet another customer, Giselle, said Lift And Load demanded $650 on top of the original quote to deliver her belongings, including precious items belonging to her late husband.
She also recently received an email from the depot manager warning she needed to pay an additional $3410 in storage fees, or lose her goods."I've been telling them, you guys are over-charging people and ripping people off, stop doing that," he said.spoke to Muhammad Zulnorain, who claimed to just be a Lift And Load depot supervisor, but who co-signed the lease for the depot with a woman called Ayesha Siddiqa.
Muhammad said there was "no way" the company would charge extra fees or hold belongings for an extra charge.Muhammad Zulnorain said there was "no war" Lift And Load would charge extra fees. Jodie, who ran another removal business called Lift And Load in Melbourne, said her counterpart's reputation had led to her shutting down her company.
"It probably started in January this year, probably started getting six to eight complaints per week of people thinking that the company was us," she said. Queensland Fair Trading said it was unable to comment on individual companies or ongoing investigations.
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