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Restaurant case study: Miami owner grew $20 million sushi chain - Business Insider

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A Miami restauranteur went from 'massive failure' to running a $20 million sushi chain. Here's how he used market research, family-oriented leadership, and savvy partnership strategies to grow to 20 locations.

," had Latin cuisine popping up, and the strong Cuban culture made it a top tourist destination.

"My wife and I were in LA visiting family and we saw bubble tea everywhere — we thought, why not us?" Ng said."We identify what is cool and fun and try to introduce it through our platform." Abe Ng talks about leadership strategies to his staff during a team retreat.Sushi Maki's first big break came when a hotel ordered sushi for wholesale in 2002.

Sushi Maki started selling there in 2007, and because of the overwhelming success of sales, Whole Foods awarded the restaurant"Supplier of the Year" for the Florida region in 2018. "The growth ahead for the food industry is non-traditional, forward thinking, and that means it is always going to be collaborative," Ng said."No one does it alone anymore. To be successful you have to be a good team player. It is a great investment." During Sushi Maki’s quarterly get-together, Abe Ng, CEO and founder, performs a line dance with his staff.Every quarter of the year, Sushi Maki closes early on a weekday to hold a casual, fun gathering for over 250 employees.

"Always have the employees on your side and it comes down to them trusting you. Put their interest first," Ng said."My son says that the customers may always be right, but the employees will always be the most important." Courtesy of Marcus Lim." But leaning into delivery apps helped Sushi Maki increase its sales, Ng said.

 

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