In the last couple of months, hotel chains have seen structural changes within their business. These changes are inevitable as teams reshuffle to adapt to the current environment of the industry. In some instances, employees have had to be let go in order to sustain the business - some have been retrenched, others furloughed. It is undeniably a hard time for those who have lost their jobs, and even more so for those whose jobs are safe, but now have an increased workload to deal with.
Within the Asia-Pacific region, several of our properties were set aside as quarantine facilities to aid government bodies. In an effort to provide ease of access to frontline medical workers, we also provided significantly discounted rates for healthcare professionals to book rooms at hotels in close proximity to the hospital they work at. There are many ways for organisations to support the community amid this tough time.
Beyond that, this new off-peak season should provide hotels with the capacity to provide employees with opportunities to undergo retraining with regards to guest relations. In many other countries around the region, we are also seeing an uptick in domestic travel trends. Earlier in May, as Vietnam began to ease its internal movement restrictions, tourists were seen at various attractions around the country. These tourists were of course Vietnamese themselves - many of whom were looking to travel abroad but still have concerns around international travel, or are restricted by travel curbs between countries.
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