rules, airlines that cancel flights are supposed to refund the fare within a week. But Mr Wilson said that deadline is unachievable.“We’re only back to full-time resourcing and customer services from 1 June. It’s hard to imagine the volume of this, and what people are actually working on here to get it through.
Ryanair boss declares airline is ‘beacon’ for aviation industry on coronavirus refunds
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Eddie Wilson says some online travel agents are making it harder to return passengers’ money