Between patient visits at AFC Urgent Care in Worcester, Dr. Frank Duggan sets up a telemedicine appointment through a platform that provides people in Ukraine with free medical assistance via a network of US and European physicians.
Since the Russian invasion, his patient has been having trouble getting her medications at local pharmacies. Duggan helped her troubleshoot what to do with the medicine she does have. “In the world of disaster medicine, telehealth is still kind of evolving,” said Gregory Ciottone, the director of disaster medicine in the Department of Emergency Medicine at Beth Israel Deaconess Medical Center and president of the World Association for Disaster Emergency Medicine.
While there are limits to what can be done from a distance, the hope is that telehealth can relieve pressure on local health care systems and boost skills for caregivers on the ground. In Ukraine, telemedicine is already providing care to residents forced to leave their homes, and it could soon be used by doctors seeking live help during surgeries.who have fled Ukraine.
Cohen believes telehealth can provide a bridge for these refugees, offering care and consistency when little else is predictable. That’s one reason Medcase gives refugees access to their medical records on their phones. With the touch of a button, Chen said, a regional physician will be able to connect with an expert to walk through an unfamiliar procedure, such as an amputation. The platform is not yet being used, but Chen said his team is working with a Ukrainian hospital as well as the country's Ministry of Health.
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