“Hindi po nila nabayaran yung mga utang nila doon kaya hindi ma-release. Nakikipagusap yung forwarder pero hindi naman po sumasagot so hindi po namin alam yung mga napaguusapan nila,” Sarah Caminade, an OFW and complainant, said in Raffy Tina’s “24 Oras Weekend” report on Saturday.
The courier company's office in the UAE was now closed and the owner is no longer responding to the OFWs. Some complainants said their balikbayan boxes were stored there. However, the company is no longer operating in the said office. The management also did not respond to their calls.
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