Out of Order: The EV Charging Industry Has a Maintenance Problem

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Anecdotal evidence of frequent public charger failures has been supported by studies that show a much bigger problem with maintenance than might be admitted by the charger-installation companies themselves.

co-authored by an emeritus professor at the University of California, Berkeley, released last March, looked at 657 public DC fast chargers in the Bay Area, finding only 72.5 percent of them in working order. “This level of functionality appears to conflict with the 95 to 98 percent uptime reported by the EV service providers who operate the EV charging stations,” the report said.

Obviously, the level of outage is a problem if EVs are going to take over the auto industry, an outcome that now appears inevitable. Motorists would be unlikely to accept a similar percentage of shut-down gas stations. Andrew Fox says he’s trying to address the problem. He is founder and CEO of“We do design, installation, and maintenance,” Fox said in an interview with Autoweek.

Fox cited recent reports that 20 to 25 percent of the chargers installed in the last eight years are non-operational. “This is a problem and a horrible look, but it can be solved,” he said. “We’re not afraid to put steel-toed boots on the ground to fix the problem.” He said Charge Enterprises had $477 million in revenue in 2021, and $163 million so far this year, but is not yet profitable in the current market.

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pluginsites Yep, wondering how much of that is repair parts constraints and how much is the charger owner not wanting to pay for repairs.

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