Companies need next-gen approach to business continuity

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Significant tech changes pose increased complexity, potential vulnerabilities, and the burning question of how to keep operations running smoothly.

During the pandemic, many organisations embraced a hybrid environment, allowing employees to work from home or anywhere else. Furthermore, many have adopted, or are now implementing infrastructure-modernisation initiatives and digital transformation programmes.

This approach applies to every company that relies on technology to do business. For example, the restaurant down the street that uses cloud-based software allows customers to order and pay on their phones. If there is a disruption, if customers place orders that don't go through, the restaurant loses not only the orders but the trust of that clientele.

The plan should encompass all contingencies − natural disaster, electrical outage or cyber attack − so that the company can address the cause, minimise downtime, and control damage to revenue and reputation. Businesses should adopt a 3-2-1-1 data-backup strategy to prevent data loss. It means three backup copies of data on two different media , with one copy stored offsite for disaster recovery.

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