[B-SIDE Podcast] Transforming business through digitalization and innovation - BusinessWorld Online

November 8, 2022 | 5:49 pm

Digitalization is a heavy task that cannot be undertaken by organizations alone. Partners that have the experience and expertise in maximizing digital technology are now becoming more essential in enabling companies to serve customers better and more efficiently, especially in this now normal.and Tata Consultancy Services , former digital platform editor Santiago J. Arnaiz speaks with telco service provider Converge ICT Solutions, Inc.

Through its transformation journey, Converge aimed to improve customer engagement. “All those sales channels, payment channels, and customer touchpoints — we are trying to digitize all of it so that we can create the new experience for our customers,” Mr. Naguit said.While there is no such thing as a perfect partner when it comes to digitalization, there is such a thing as a compatible partner.

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'partnering for digital transformation will have its share of problems along the journey, but once commitments are sealed, they should make it work' Agree Mr. Naguit.

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