head of personal and commercial banking Neil McLaughlin said the sales process revealed that HSBC Canada’s mortgage holders tend to be wealthier than RBC’s clients. He said RBC also found out 90 per cent of HSBC Canada’s customer relationship managers have been with the bank for five years or more, building deep ties with the bank’s 770,000 clients.
RBC places at or near the top of any ranking of Canadian banks, a cachet that some experts predict will entice many HSBC Canada employees and customers to wait patiently for the takeover to close. The two banks are also expected to roll out retention plans. Mr. Dean said: “Moving to RBC is a clear upgrade for anybody on the HSBC platform … I think RBC will be quite successful in retaining broad swaths of talent.
Rival banks are expected to lure HSBC Canada employees with signing bonuses, and land corporate clients by reducing fees and cutting interest rates on loans. One investment banker, whose employer bid on HSBC Canada, said his division calculates it can spend roughly $15-million to win over HSBC Canada employees and corporate customers and anticipates earning an additional $70-million of annual profit.
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