Mary Jane Copps set up The Phone Lady consultancy to help people improve their phone etiquette.Her work involves helping people overcome their"phone phobia" and have better conversations.
"Now we have several generations that were never taught anything about talking on the phone and people have removed phones from their homes." She said:"Gen Z and millennials have a lot less experience talking on the phone because texting and instant messaging have been the primary communication mode for their generation. Since they have a lot less experience talking on the phone, they have less comfort with it. That sets up people who are vulnerable to social anxiety to have anxiety in that situation."
"A common fear is 'what if someone asks me a question and I don't know the answer'," she said."I often say 'for the next three days, I don't want you to text anyone', and tell them to call their friends and family.
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