In its first report focusing on work-life balances, the UN's International Labour Organization evaluated the effects of working time, working hours and working time arrangements on the well-being of staff and also on business performance.
The report examines the crisis response measures governments and businesses used as the pandemic spread, aimed at keeping organisations functioning and workers employed.And it determined that the"large-scale implementation of telework" put in place around the world had "changed not only teleworking but also the nature of employment, most likely for the foreseeable future."
On the flip side, restricting flexibility increased costs, including because of increased staff turnover, the report found. The ILO emphasised that teleworking and other flexible working arrangements helped maintain employment while encouraging more employee autonomy.
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