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ANA cancels business class tickets erroneously sold for a fraction of usual $13,000 price

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SINGAPORE - All Nippon Airways (ANA) has cancelled its business class tickets to North America that were sold cheaply by mistake, disappointing Singaporeans who were among those who had snapped them up last week for just a few hundred dollars – a fraction of their usual US$10,000 (S$13,300) price. ANA on Tuesday said it will “cancel and fully refund all...

ANA on Tuesday said it will “cancel and fully refund all itineraries” for the flights that were erroneously processed. PHOTO: AFP

It blamed a technical error in the fare quote system supplied by Amadeus, a travel technology provider, and said this has now been fixed. Mr Edwin Ang, 22, a full-time national serviceman, and his two friends had managed to secure return flights in January 2024 from Singapore to New York for $415. Most of the business class tickets that were erroneously sold for travel originated in Jakarta, flying to Japan and then on to New York, and back again to various South-east Asian destinations, including Singapore and Bali.

Mr Tan, a Singaporean engineer who declined to give his full name, had booked return flights in September from Jakarta to Toronto for $460.

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ANA to cancel tickets erroneously sold at bargain prices; first, business class bookings affectedSINGAPORE: Travellers who snapped up All Nippon Airways (ANA) tickets at erroneously discounted prices last week will have their bookings cancelled and refunded fully, the airline
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