"AOL made the internet easily understandable for folks. BlackBerry made messaging understandable," said Duggal. "At one point it was the most popular device, and people were queuing up to get the phone. It was the Apple of its era."
But, he added that the technology is surrounded by hype. "It's got people freaked out for no reason." However, it has also proven ineffective at some tasks, such as solving math problems. The chatbot also has a limited understanding of context — especially sarcasm and humor.