SINGAPORE - The Consumers Association of Singapore has warned consumers about a car rental company after receiving complaints over security deposits forfeited to pay for alleged speeding and repair fees.
Between July 1, 2022 and Monday, the consumer watchdog has received 23 complaints against Prestige Carz Rental, Mr Yong said. In several instances, affected consumers disagreed with the claims on the basis that they were not driving the vehicle at the specific location during the time of the alleged speeding.
“However, Prestige Carz Rental maintained their position on the basis that their insurer does not cover instances where consumers are speeding,” he added. Based on that report, Prestige Carz Rental claimed that the customer had violated their policy and forfeited his security deposit of $1,500 but the customer disputed it as the speed limits for certain roads were inaccurately reflected and there were no traffic fines from the Traffic Police.
He said: “In particular, they should pay attention to the terms of use, the amount they are liable to pay and the treatment of security deposits in the event of breaches to the terms of use or damage to the vehicle.”