News Formal

The Voice of the Customer: A Business Strategy You Can't Afford to Ignore

  • 📰 hackernoon
  • ⏱ Reading Time:
  • 20 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 11%
  • Publisher: 51%

대한민국 뉴스 뉴스

대한민국 최근 뉴스,대한민국 헤드 라인

The is an opinion piece based on the author’s POV and does not necessarily reflect the views of HackerNoon.

In today's competitive business world, understanding the customer's perspective is crucial for achieving success. One strategy that many businesses often overlook is tapping into the 'Voice of the Customer' . This term refers to the process of capturing customers' expectations, preferences, and aversions. But is this an unexplored goldmine in the business world? Let's delve deeper.

According to a , report by SierraDigital Only about 20% of companies have well-developed VoC programs that they consider as part of their DNA. They collect customer feedback but fail to analyze it effectively or act upon it. This can be due to a lack of proper tools, resources, or just a low priority given to customer feedback. However, ignoring VoC can be a costly mistake.

이 소식을 빠르게 읽을 수 있도록 요약했습니다. 뉴스에 관심이 있으시면 여기에서 전문을 읽으실 수 있습니다. 더 많은 것을 읽으십시오:

 /  🏆 532. in KR
 

귀하의 의견에 감사드립니다. 귀하의 의견은 검토 후 게시됩니다.

대한민국 최근 뉴스, 대한민국 헤드 라인

Similar News:다른 뉴스 소스에서 수집한 이와 유사한 뉴스 기사를 읽을 수도 있습니다.

As Covid testing business drops, Abbott searches for new line of business with consumer wearablesAbbott is working to bring a new glucose-tracking wearable called Lingo to U.S. consumers next year
출처: NBCDFW - 🏆 288. / 63 더 많은 것을 읽으십시오 »

Business Highlights: The long-awaited Amazon antitrust lawsuit, Taylor Swift's blockbuster tourBusiness Highlights: A summary of the day’s top stories in the business world.
출처: AP - 🏆 728. / 51 더 많은 것을 읽으십시오 »