A software update is being blamed for the disruption of services for AT&T customers in the United States, according to Reuters.A software update is being blamed for the disruption of services Thursday for thousands of AT&T customers in the United States,, the company said the outage was not a cyberattack but caused by “the application and execution of an incorrect process used as we were expanding our network.
“We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve,” the statement posted Thursday afternoon continued. The outage began around 4 a.m. on Thursday and continued until about 2 p.m. Soon after the outage began, thousands of AT&T customers began reporting issues with calling, texting and accessing the internet on their mobile devices.
The Federal Communications Commission had been in touch with AT&T to figure out what caused the outage, according to National Security Communications Advisor John Kirby.