Struggling to consolidate conversation data from across multiple communications platforms? It’s time for an interoperable cloud-based compliant call recording and analytics solution.Turn obstacles into opportunities with the right omnichannel conversation management tools.
It's not uncommon for one organisation to use several different communication platforms throughout the business. From Microsoft Teams to Zoom Meetings, Webex and more, conversation data is stored in different places and formats, creating fragmentation when it’s time for consolidation.
Even though various communication platforms offer the ability to record and analyse data, the tools available are platform-specific. They also have storage or period limitations, referred to as convenience recording, which is problematic when you take into account that certain South African businesses are required by law to retain records for many years to remain within mandated requirements.
First, companies within a conglomerate. These companies were traditionally expected to acquire and maintain their own communication platforms as well as any recording or analytics capabilities for it. “The advent of the cloud, however, significantly changed the potential for how these corporate conglomerates can streamline their data operations,” says Todd.
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