Let's build a customer support chatbot using RAG and your company's documentation in OpenWebUI

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We'll share our journey of creating a technical support chatbot designed to assist our front-line team by answering user questions.

OpenWebUI is a comprehensive media platform featuring a suite of AI tools: OpenAI, Ollama, Automatic1111, ComfyUI, Whisper API, custom model training, Langchain-based RAG with ChromaDB, hybrid BM25/web search, and more. While all of this has been available for some time, documented, and implementable with Python programming knowledge, OpenWebUI offers a unique opportunity to build fascinating and useful chatbots even without extensive coding experience.

The results, to put it mildly, were disappointing: First: Our Markdown files contain various elements like image tags, footnotes, code blocks, bold and italic formatting, internal and external links, icons, and even " ** " constructions for buttons. All of this extra "noise" creates problems when breaking the documentation into chunks for processing.

 

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