It’s apt that the statue of Sir Ken outside the head office of Morrisons has him rolling up his sleeves as that is exactly how he worked and how he expected others around him to operate. There are lessons to be learnt by all those in positions of leadership from Sir Ken, from politicians to modern day business leaders. While Sir Ken is no longer with us, his legacy lives on having transformed a small family business into the UK’s fourth largest food retailer.
A former French Air Force Colonel, Mr Baitiéh served as chief executive of Carrefour France, the multinational retail and wholesaling business. While he is right to look to utilise technology to take the business forward, it’s reassuring to hear him put stock into encouraging cashiers listening to customers and then sharing feedback with managers. It’s not always been plain sailing for Morrisons.
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