Embedding ESG in the Telco industry – Q&A with CelcomDigi’s head of Sustainability

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CelcomDigi recently shared its 5-year ESG strategy, which it says will focus on driving four priorities to build an inclusive, sustainable and trusted digital society.

Aims to reach 2mil people in 2024 for online safety awarenessCelcomDigi Berhad recently shared its five-year Environmental, Social and Governance strategy, which it says will focus on driving four priorities to build an inclusive, sustainable and trusted digital society. Sustainability Matters posed the following questions to Philip Ling1.

As the largest telecommunications provider in the country, we consistently work to implement responsible business practices across our extensive supply chain and complex operations, especially in ensuring compliance to regulations and high standards. We manage these challenges through strict requirements for all vendors and business partners to abide by our Business Partner Conduct Principles and the Agreement of Responsible Business Conduct .

Beyond suppliers and business partners, we are also empowering Malaysian enterprises through in-depth digital workshops and conference to understand and realise the full potential of 5G, AI and new digital solutions that can transform their business. We also provide new and innovative products and services for MSMEs, SMEs and large enterprises to integrate digital solutions across different aspects of their operations and accelerate their overall productivity.

We today live in a world where scams and frauds are regrettably a byproduct of a digital society, and a risk for all players to mitigate – from those who provide the digital infrastructure, to those in the financial sector, to law enforcement agencies and policymakers. Combating this enemy requires actions from all parties involved – including and especially building resilience among digital citizens.

4. ‘Inclusive & Safe Digital Access’ makes up one of your 4 pillars, with a sub-pillar on ‘affordable & inclusivity’. CelcomDigi has also recently announced it is ready to build the 2nd 5G network. There has been comments in the press that the introduction of a 2nd 5G network will ultimately make it more costly for consumers. What can consumers expect and how will CelcomDigi ensure that accessibility remains affordable and inclusive.

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