Kyndryl's consulting business may be less than it seems

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Insiders say it's largely a matter of labeling

Kyndryl has bet on becoming a consulting-led business, but among those who recently left the IT biz there's skepticism about the corporation's claims.about the managed infrastructure services firm's ability to win new clients, we were contacted by a source familiar with the company's consulting business.

But over the past year and half not a single opportunity came in via consulting partners, Dakota claimed, adding that experience was common among other insiders in a similar position.Yet the company has been booking consulting business. According to Dakota, that's largely just labeling that in their view doesn't reflect reality.

How widespread these practices have been is unclear. We spoke with several other recently exited Kyndryl workers who offered supporting versions of events at the company. Another individual we spoke to, whom we'll call"Finley," recounted a visit several months ago by a Kyndryl US executive to Texas, during which some employees were berated for poor performance.

Then in October, we're told, cuts were made to customer technical advisors in four of the six pillars that Kyndryl focuses on – mainframe and network/edge were spared, but those involved in AI, security and resiliency, cloud, and digital workplace services are said to have lost their jobs.

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