Is Your Company’s Problem Complicated? Or Complex?

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Complicated problems, which can be solved with systematic approaches, are different from complex problems, which require adaptive strategies and continuous learning. Many leaders conflate the two types, have more experience with complicated problems, and therefore may struggle to manage complex situations. These six steps can help.

Complex problems require more strategic solutions than complicated ones. Here’s how to determine which one you have — and how to start working toward a solution.

learned about a novel coronavirus spreading in China. By early March, Barry was getting reports that the virus was spreading rapidly on the U.S. coasts. She realized then that the company had no handbook for a global pandemic and no clarity about the nature, extent, or longevity of Covid-19.Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management.

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