Talent Retention in the ICT Industry: Beyond Perks

The global demand for ICT skills remains at an all-time high, and while many organisations focus on recruitment, retaining top talent is where the real challenge begins. In a market saturated with opportunities, keeping talent engaged, motivated, and loyal has become a strategic necessity for companies.

This is the word from Joshua Mills, talent manager at Dariel Software who says the shortage of ICT skills in South Africa has created a fiercely competitive environment, leading to a constant reshuffling of talent across companies. But for tech businesses to truly reap the benefits of their recruitment efforts, talent retention should be an ongoing priority, and one that goes beyond trendy perks to address the real expectations of today’s ICT professionals. Mills says after making the right hire, retention efforts should begin on day one. Laying the foundation for longer-term loyalty could include ensuring employees have a voice in their work, whether it’s the opportunity to be placed on projects that best suit their skills and interests or access to mentorship. “There’s often a gap between what’s sold to potential candidates during recruitment and the actual experience once they’re on board. This disconnect can lead to disappointment, especially if expectations around career development, mentorship, or project selection aren’t met,” he notes.Findings from the 2024 IITPSA skills survey reveal that flexibility is now a critical retention factor, surpassing traditional development programs. With the shift to post-pandemic work environments, 58% of ICT professionals express an interest in working remotely or in hybrid settings. Mills says that flexible models can help professionals maintain a balance that suits their needs, ultimately enhancing job satisfaction and fostering a healthier work-life rhythm. “For most of our developers, remote work offers the best environment for focus and productivity, but we balance that with in-office days for collaboration.

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