Emma Staples said the company was investing in infrastructure, because "customer expectations had changed and we apologise as an industry for being slow to recognise that"
Director of corporate affairs, Emma Staples, said: "We need to improve our performance to rebuild trust back with customers... and deliver on the infrastructure that's going to help this region thrive." "We need to stay ahead of climate change, we need to deliver on the government's growth agency and that means making sure there is enough water to support the businesses that want to set up shop here and the customers that want to come and live here," Ms Staples said.Ms Staples said one of the best ways to protect the environment was to make sure there was enough water, with the problem of scarcity at the top of its customers' priority list.
About 700,000 more people were expected to be living in the East of England in the next 20 years, Anglian Water said.The pipes are being laid in Lincolnshire and will eventually feed into Cambridgeshire, Essex, Norfolk and Suffolk."Not just water scarcity and dry in the summer, but low lying, below sea level, and prone to flooding in the winter," she said.Customer bills would be expected to rise by between 30 and 40p a day, she added.