BPO industry should be ‘digitally conscious to cope with changing demands’ – NAST PHL awardee

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As the advent of technological advancement threatens the Business Process Outsourcing (BPO) industry in the country, an expert advised the sector to retrain and be digitally conscious to cope with changing employment demands.

“Technology is essential. And I would like inform, from the expert’s point of view, that we pay attention to artificial intelligence and machine learning because this is the future and it’s coming,” Dr. Romel Gomez, a recognized Applied Physics expert, told The Manila Bulletin in an interview.

Gomez is a professor at the University of Maryland’s Department of Electrical and Computer Engineering in the United States for the past 23 years. He is one of the two awardees of the National Academy of Science and Technology Philippines as the New NAST Corresponding Member. He said Filipinos, in general, are smart and resourceful. Hence, by educating, especially the younger generation, it will essential to make the big jump towards a digital environment.

Although, he recognizes the threat, he stressed that more opportunities will also open in the country such as potential data curation industries that may invest in the future.

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