Wow. 50 years of 'SHOULD' is a bit too much, don't you think? Perhaps we can start with something simple like be punctual, be courteous, be service minded, be customer focus, be responsible and accountable,be honest. Need to change mindset & working habits first-dah!
Chief secretary: Public service delivery must evolve in tandem with Industry 4.0 | Malay Mail
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Chief secretary: Public service delivery must evolve in tandem with Industry 4.0