Many presents are making their way from under the tree to the return pile, but what happens to items that don't fit or aren't wanted?
"Probably the strangest thing I've ever seen is a full-size hot tub come off the back of a truck," said CEO Steve Fitzgerald."A lot of cases, things get returned, and there might be box damage, or missing screws, or missing directions, and retailers really want to protect their customer experience, and they want that to be perfect," he said.
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