Seizing Opportunities: Why Companies Should Invest In Technology Resiliency

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Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. Read Michael Ringman's full executive profile here.

If the past few years have taught us anything, it’s that all companies, regardless of industry, must invest in and continually nurture agility and resilience—from both an employee standpoint and an organizational standpoint.

That said, technological resilience extends beyond recovering after challenges arise. It also involves establishing robust systems and upskilling employees on a consistent basis to allow companies to take advantage of emerging innovations as they develop.

Processes should be designed to adapt as conditions change rather than adhering rigidly to a set methodology. Input and feedback should be gathered from across departments to provide suggested improvements. Organizations that actively develop these cultural traits set a foundation for an agile, adaptive organization that can successfully navigate uncertainty.As the saying goes, “The only constant is change.” There’s no way to know for certain what will happen in the future, but tech leaders must set themselves, their teams and their organizations up for success by continually advocating for their employees and investing in their technology infrastructure, capabilities and processes.

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