Dog owner Lim Zhiyi took to Facebook on June 29 to warn others of her experience at First Class Pets at Jalan Jurong Kechil.
"Aren't professional groomers supposed to have relevant skills to handle pets properly and do what is best for the pets instead of what is best for themselves?" asked Ms Lim. "My groomer did explain to me that the cable tie was not a regular one, it has a quick release and the dog could still pant," she wrote.
"It was also my fault to blabber an explanation during our conversation to protect the groomer," she said. Ms Khoo explained that she just wanted to share her side of the story and understood that the salon was at fault for"making very bad decisions".
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