Business etiquette classes boom as people relearn how to act at work

The years spent apart from colleagues have rusted workers’ social skills, and new ways of working have spawned a host of fresh etiquette issues. Meanwhile, younger workers are making up an increasing share of the workforce and bringing with them a preference for more-casual working environments, which is creating friction with older generations, experts say.

Workers who had substantial professional experience before the pandemic, including managers and executives, still need help adapting to hybrid and remote work, Senning said. He has been coaching leaders on best practices for such things as communicating through your calendar and deciding whether to call, text, or use Slack to reach an employee.

“If you have a workplace with a broad range of generations, they’re going to have different expectations of what business attire is,” Bailey said. Richey, for instance, has noticed younger workers struggling with both verbal and nonverbal forms of communication, whether through eye contact, greetings, or basic conversation.

that students are well prepared from a technical standpoint, but they may struggle with soft skills."

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