In a "7 On Your Side" investigation, we unpacked what some homeowners experienced when the repairmen showed up."I think when they sell these policies, they're hoping that you don't file a claim and that's how they're going to make their money," she said.
She says the person came back again and it still didn't work. After the fourth visit by a different contractor, she was told there was nothing they could do. He says warranty companies will sometimes say something isn't covered because it's considered normal wear and tear. He recommends doing a home inspection before you buy the warranty.
"You want the appliances to be covered, you want your roof to be covered, you want leaks to be covered. You want the mechanicals to be covered, HVAC and plumbing. Those are the key parts," Marks added."We weren't reimbursed the full amount. In addition to the fee we had to pay, which you have to pay $85 every time they come out," she said.