While South African customers are becoming more alert to risks and hidden clauses in the fine print of their connectivity contracts, many still find out too late that they should have been more diligent about asking the right questions before they signed. So says Darren Morgan, COO at Comsol. Morgan says: “Too many organisations sign up with a particular technology or service provider believing it will be a good fit for them, without checking crucial details around the SLA and the service.
Customers should ask ‘what happens if there’s a power failure – will you still honour your SLA? And if you have fibre breaks, am I still covered under my SLA?’ “Customers need to know the logical path the fibre is routed on from their premises to the data centre or handoff point.
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