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Hard skills are important, of course. But in our pursuit of acquiring and refining them, we shouldn’t lose sight of soft skills, which I like to call “.” I’ve observed that the line between the personal and professional is thinning, for better or worse. As business leaders, the better we and our team members become at human skills, the better we can all embrace and navigate our imperfections, which are a fact of our business and personal lives.
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