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"We should have got there even faster," he told Business Insider. "Having said that, you know, it's better late than never."For veteran tech executive Bill McDermott, "digital transformation" isn't just another trendy catchphrase. "I guess if you could point to anything that I would say, 'Wow, I wish we could get that one back,' it would probably be getting to the cloud even faster," he told Business Insider.
The cloud trend gained momentum after the Great Recession of 2009, he said. With IT budgets getting slashed, companies were exploring options, especially those offered by cloud companies. "Digital transformation is different things to different people," McDermott said. "The leading force within digital transformation is this idea of experience."
Employees in a specific industry may have different needs, he said. For example, most people who work at major airlines are minimum wage workers with a different attitude toward technology.
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