America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic.
Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hourslong wait times, hearing recorded messages saying help is currently unavailable. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether.
One hour? Try four to talk to the Canadian government...
Get off their backs
AbeShinzo
PEOPLE, I WORK IN ONE OF THESE CALL CENTERS!!!! Tips: 1) We probably know why you are calling, NO BACKSTORY PLEASE 2) Have your information ready. 3) 90% of you need the same thing, Let us get it for you quick and move on. 4) If you speak spanish, press the button for spanish!
Try Kosmos AI instead!