When the online learning company Chegg started working remotely in March, Nathan Schultz, a senior executive, was convinced that productivity would plummet 15 percent to 20 percent.
Then something surprising started happening. Projects were completed ahead of schedule. Workers volunteered to take on new tasks. Instead of falling into a rut and losing focus in the midst of the coronavirus pandemic, Chegg employees became more productive. A Deutsche Bank survey of workers in countries hard hit by the coronavirus found that on average, those in the United States felt they were more productive than before the pandemic, whereas those in Europe felt they were less productive.
Business is humming along, but executives said working so hard in isolation could, in the long term, lead to burnout and loneliness and fray corporate culture. But Nelson, who does not have children, said in addition to managing her own clients, she was helping her employees, in a “momlike fashion,” navigate working from home.
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