Senior executives at the scandal-plagued insurer icare appeared in a promotional video that spruiked a US-based software product it had bought that was delivered late and had cost blowouts.
Former icare CEO John Nagle, who resigned in August, appeared in a promotional video for software company Guidewire after it had paid for him to travel to the company's annual conference in Las Vegas.Over the course of its contracts, Guidewire paid for at least two senior icare executives to attend its annual conferences in America.In October 2018, icare's then chief executive John Nagle attended a conference in Las Vegas, which was not disclosed in icare's annual report.
By the time Mr Nagle and Mr Craig appeared in the video, icare was battling significant problems with both the claims platform and the policy billing system. It also found that return to work rates - the key metric for measuring the performance of workers' compensation schemes - began declining almost immediately under the new claims model.
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