As Rappi has grown in Latin America, particularly in its home country of Colombia, so too has a shadow market for the all-purpose delivery firm's worker profiles.
Rappi told Reuters it"strongly condemned" any black market in its worker accounts. Facebook referred to its terms of use, which state that job posts must not promote illegal activity.Rappi also said in a statement that it has a dedicated fraud team monitoring illicit activities and is building a tool alongside police to verify worker accounts in real time.
Under Rappi's terms and conditions, messenger accounts can be blocked for violence against retailers, customers and other Rappitenderos, incorrect conduct when using the app and failing to maintain a high standard of service, among other reasons. It was not immediately clear who would investigate the trade in Colombia, where a spokesperson for Bogota police said fake accounts were a matter for regulators.