Booking Holdings CEO Glenn Fogel tested positive for COVID-19 at the end of March.
"I think you've got to communicate more than you ever did before because people are nervous. They're worried about the future. Even if you don't know what's going to happen, be honest and candid and say that I'm not sure yet, we're working on it, we'll come back to you as soon as we know," he said of leading a company during the pandemic.
After the news was announced to the company, Fogel said, he started to receive notes from people who wanted to wish him well or share that they had also contracted COVID-19, but were too afraid of potential stigma to tell anyone about it. Fogel told Business Insider that leading a large company through the pandemic has reinforced the importance of transparent communications.
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