Teladoc reports sky-high Q3 earnings ahead of mega-merger with Livongo - Business Insider

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Teladoc's strong earnings suggest it's in a prime position to build out its empire—and there will likely be a flurry of M&A activity from Teladoc-Livongo in the next year

a payer partnership: Florida Blue, a Blue Cross Blue Shield subsidiary, will expand its tie-up with Teladoc to include Livongo's digital diabetes management program.

But telehealth companies will need to address some major barriers that are holding consumers back from using virtual care over traditional care: For one, they'll need to enable continuity of care beyond the virtual visit, because the buck can't always stop at telehealth.

Second, virtual care companies will have to personalize the care journey to mirror the in-person relationships patients have with their care teams. Many telehealth vendors currently have a model in place "where a patient [is] getting in line to be seen by the first provider available," per ZocDoc's Founder and CEO Oliver Kharraz—which we expect will make it difficult to boost patient engagement.

 

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