announcing the $1.2 billion all-stock sale of Zappos to Amazon in 2009 is a reminder of the extraordinary company culture he nurtured.
Amazon CEO Jeff Bezos recognized much of Zappos' value lay in its customer relationships and culture, so he agreed to structure its takeover to leave them intact. The transaction echoed Warren Buffett's approach of acquiring quality companies with solid management and trusting them to perform with minimal intervention.
Here are Hsieh's 6 best quotes from his memo to Zappos staff, lightly edited and condensed for clarity:
95% only bad news(
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