But as I ended off — it takes two hands to clap, and customers also have to take a fair share of the blame for how rotten the industry has become.As someone who has worked in the construction industry my entire career, I’ve always wanted to change the way things are being done in Singapore.
There’s no question about it — it’s an arduous process, there’s a lot that can go wrong. What people really want is hand-holding throughout, and they want to feel assured that the project is going well.With that, I set out to establish a service-oriented interior design experience. I wanted clients to feel treasured, and that we were with them at every step of the process.
It made a ton of sense , home buying should incorporate the ID/contractor from the beginning, such that clients will be able to make a well-rounded decision with the design perspective thrown in from the get-go.Things were progressing well. The client actually queried hard about every single cost. Comparisons were made with prices taken from Carousell, without taking into consideration the time and effort to source these trusted relationships with my subcontractors.
But reality hits. You push a new ID to take better pricing, they earn less, feel pressure to pay for staff, etc, and then they get desperate and push for more clients.As such, as someone that has walked the mile, here’s my take on the other side of the fence — here’s what good interior designers face in Singapore — and why it’s also been a huge contributing factor to the problems in the industry.
Having to push for multiple VOs is never a good thing even if necessary, and can mar the experience when not communicated properly.But getting an accurate and well-researched quote takes time. In my experience, I can spend a good five to six hours doing a comprehensive one. From the likes and comments that ensued after, it’s pretty clear how many people have resonated with it.
For example, for the first house visit, an experienced ID would first and foremost check the DB box, while an inexperienced one probably won’t.And so from there, you’ll know the max capacity and what to propose in terms of electrical appliances, lighting, etc. It’s a very common issue faced by IDs, where clients have a certain look and feel they want to achieve — but at a particular budget that is just not feasible to achieve it.
But clients often forget that this can come at a cost — and expect changes to be done free of charge.
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