Uber exposé accuses e-hailing company of disadvantaging drivers

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Ride e-hailing services company Uber stands accused of past practices that grew its business by undermining its drivers, including in SA, to maximise profits.

, an international investigation into the ride-hailing company’s aggressive entrance into cities around the world. The project was led by the International Consortium of Investigative Journalists.In response, Uber said it has changed leadership since then.

“Dara rewrote the company’s values, revamped the leadership team, made safety a top company priority, implemented best-in-class corporate governance, hired an independent board chair and installed the rigorous controls and compliance necessary to operate as a public company,” Uber said. Stephan Swart, a former manager for Uber in SA, told the publication Uber knew requiring drivers to keep cash would make them more vulnerable to robberies, but they rolled out the policy anyway to attract customers who do not have credit or debit cards.

 

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