Insurer AIA's new business value drops on COVID-19 disruption

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HONG KONG: AIA Group Ltd on Thursday (Aug 25) posted a 13 per cent drop in new business value for the first half as COVID-19 lockdowns in the insurer's main markets of China and Hong Kong hit sales of its products. The insurer's new business value (NBV), which measures expected profits from new premiums an

HONG KONG: AIA Group Ltd on Thursday posted a 13 per cent drop in new business value for the first half as COVID-19 lockdowns in the insurer's main markets of China and Hong Kong hit sales of its products.

AIA's mainland China business, its largest market, posted a 24 per cent decline in value of new business in the period. VONB at AIA's Hong Kong business rose 3 per cent, thanks to a drop in coronavirus infections there and strong growth in sales to mainland Chinese visitors who go across the border and buy insurance in Hong Kong.

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I think it is not just due to Covid but I think a lot has to do with the service standards and attitudes of their agents. Since Covid, I have not heard from my agent at all except for when I have a claim. Maybe it’s because I have reach an age where I won’t buy anymore policies🤔

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