Uber's audio recording safety feature has officially been rolled out to all drivers and riders in South Africa following a trial in Gauteng.
. The feature, which was first launched in Latin America and the US, forms part of Uber's push for more safety mechanisms at the request of both drivers and riders. "Drivers have been asking for this feature based on their feedback from roundtable sessions, and we are excited to be rolling out this feature nationally," said Collen Mphabantshi, senior operations manager for safety at Uber Sub-Saharan Africa, in a statement on Thursday.
The file is encrypted and stored on the respective rider and driver's devices, but the audio can only be listened to if either the rider or driver decides to submit a safety report. When filing a safety report, the audio file can be attached. A"trained Uber safety agent will decrypt and review the recording."
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