The evolving business of virtual second opinions

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There are few things more stressful than getting a serious medical diagnosis, but pandemic-era changes in virtual care are prompting more patients to obtain a second opinion without leaving home.

The telehealth explosion made it easier to get advice from top doctors across the country — and for health systems to grow business beyond their physical footprints and even treat some of the people seeking consultations.The Clinic, a joint venture between Cleveland Clinic and telehealth giant Amwell, launched in 2020 just before the pandemic began.

The speed and convenience can be valuable in the case of a cancer diagnosis or in a situation where the course of treatment isn't clear. But for now, patients not referred by one of The Clinic's insurance partners have to pay close to $2,000 out-of-pocket, not including any additional tests or services.Patients register on The Clinic's website, then have a live intake interview with a nurse care manager.

This was part of the bigger expansion of virtual specialty services during the pandemic, said Ido Schoenberg CEO of Amwell. Large insurers like Elevance Health, formerly known as Anthem, have begun offering second opinion services to major national employers, Schoenberg said. Patients can access the services from around the world, making it easier for those in underserved areas to get a second opinion without having to travel.

While McGillin said the second opinion service don't steer patients to a particular facility, the health system does earn new patients through the program.

 

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Long $TDOC

Virtual care is a scam. Good doctors we're always able to call their patients. Virtual care allows not so good doctors and bureaucratic institutions to charge for the call encouraging the practice.

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