Air India CEO Campbell Wilson apologised for its handling of a mid-air urination incident. The airline is reviewing its policy on serving alcohol during flights, Wilson said in a statement.The CEO of Air India has issued an apology for the airline's handling of a mid-air urination incident and said it was reviewing its policy around serving alcohol on flights.
He added:"Air India acknowledges that it could have handled these matters better, both in the air and on the ground and is committed to taking action." Following the incident, four cabin crew and one pilot have been taken off the rota while investigations continued. on Wednesday that a"heavily inebriated" man in business class had urinated on a woman on an Air India flight from New York to Delhi on November 26.
The CEO also said that the victim had been receiving"ongoing assistance" from the airline after it received the complaint on November 27. Her tickets were refunded on December 2, and he had met with her and her family on four occasions. Following one of their meetings, the victim asked the airline to file a police report, which it did on December 28."Air India and its staff will continue to provide full cooperation to the affected passenger, and regulators and law enforcement authorities as they investigate these cases," he added.
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